Terms and Conditions

Delivery

For standard deliveries within New Zealand please allow 1 - 3 working days. If you require urgent  - delivery please call us on 04 473 9262 before making payment.

New Zealand orders placed before midday will be dispatched the same day. For orders placed after midday please allow an extra day for delivery.

International deliveries can be selected during ordering. These options include:

Delivery Type

Description

Weight Allowance

Delivery Timeframe

International Air Post

Features:
Untracked service
Lowest cost

The lowest cost international sending option by air to send parcels to over 220 destinations worldwide.

Packages up to 20kg

World: 3 - 10 working days

International Courier

Features:
Tracking
Signature required on delivery
Cost effective

A cost effective courier service to send parcels to 46 key countries worldwide.

Packages up to 30kg

World: 2 - 6 working days

 

International Express Courier

Features:
Tracking
Signature required on delivery

A premium courier service to over 220 destinations worldwide for urgent and confirmed delivery to the door.

Packages up to 30kg

World: 1 - 5 working days

International orders

All book prices are in New Zealand dollars and include GST. For international orders GST will be deducted during the checkout process.

For all international orders a pick and pack fee of NZ$5.00 will be added during the checkout process.

Addressing

Please note that the delivery address on your order must be a street address. Deliveries will not be made to PO boxes.

If parcels are incorrectly addressed by HUIA we accept responsibility for the re-delivery, replacement, or refunding of the product at no additional charge. If parcels are incorrectly addressed by the customer, HUIA will not refund or resend the product; all responsibility for correcting the delivery will be borne by the customer.

Mailing cash

HUIA does not recommend that cash be mailed for payment of products. If the customer chooses to mail cash, HUIA accepts no responsibility for the theft, loss or otherwise non-delivery of mailed cash.

Returns

All measures are taken to ensure that products are not damaged in transit. However, as things don’t always go to plan, if a book is damaged upon arrival HUIA will accept the return. To return a product please email customer.services@huia.co.nz and quote your order number, the title of the items you would like to return and the reason for the return. A replacement book will be sent to you as quickly as possible. You do not need to send the book back, but you must contact us within three days of receiving the damaged product.

Refunds

Refunds will be given at the discretion of HUIA management.

Disclaimer

The information on this website is provided for general information only. HUIA has provided this information for the benefit of users in good faith and with reasonable care. Errors and omissions in this information may occur including through negligence.

Accordingly, HUIA does not accept any liability for loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this website.